Fax Chronicle

This solution allows a sales rep to immediately complete the fields on a contract, fax to the customer and automatically have the fax routed to the rep upon being signed and faxed back by the prospect/client.

I love solutions like this for fax services. One of the primary determinants that fax will be around for awhile to come is that we can not get over signing documents with a pen to make them official. This is especially true of contracts. This Internet Fax solution by NOVO 1, is a brilliant implementation. The solution emphasizes good sales and marketing techniques, by getting the contract in the hand of the prospect immediately and tagging it so it stays with the rep responsible. Fax services whether they be servers or Fax over IP, must make this one component of their strategy. Integrated customers are very sticky.

I looked on NOVO 1′s site for more information on this and all I found was the press release. I highly recommend that they make it a public component of the sales services they offer, so customers know they are getting more for their money and will se better results.

NOVO 1, Inc., a leading provider of one-to-one marketing services, announced top honors received on behalf of a Fortune 100 client for sales of Digital Subscriber Lines (DSL). The NOVO 1 teleservices team in Laurel, Maryland, exceeded the Client’s expectations for sales performance and confirmed business contracts. The NOVO 1 solution incorporated an Internet-based fax server technology, designated FaxCon, which streamlined the contracting process for DSL services and enhanced the customer service experience.

Deborah E. Liebel, Chief Operating Officer of the NOVO 1 Laurel, Maryland, unit that received the accolades, explained that what began as a routine business-to-business DSL tele-sales program was “thrown a curve.” “We were the client’s acknowledged number one vendor for over two years. But when the client required all vendors to switch from Third Party Verification of telephone-based sales … to documentation with written contracts … we knew that nothing less than a seamless solution using the Internet would work. That’s when we developed our FaxCon solution.”

The FaxCon technology developed by NOVO 1 allows the telephone sales representatives (Reps) to automatically populate any document, such as a sales contract, using any PC-based application, whether it is Microsoft Word, Excel or PowerPoint. Conveniently accessible from the desktop, NOVO 1 Reps can track the status of contracts they have initiated through their call center systems, schedule callbacks to the customer and document the transaction is completed. With the Web-based FaxCon technology, the sales contract is populated in real time while the customer is on the phone with the NOVO 1 Reps; then transmitted to the customer and transferred back to the Rep, all on-line.

Source: NOVO 1 Earns Gold Honors for its 9th Consecutive Industry MVP Quality Award